Privacy Policy

JCQ Group Inc.

Last Updated: October 2025

JCQ Group Inc. (“JCQ Group,” “we,” “our,” or “us”) is committed to protecting your personal information and ensuring full compliance with Canadian privacy laws and communication regulations. This Privacy Policy explains how we collect, use, store, share, and safeguard information when you interact with our website, subsidiaries, communication channels, and services.

This policy complies with:

  • PIPEDA (Personal Information Protection and Electronic Documents Act – Canada)

  • CASL (Canada’s Anti-Spam Legislation)

  • CTIA Messaging Principles

  • TCPA (Telephone Consumer Protection Act – U.S., applicable for SMS traffic)

  • A2P 10DLC Carrier & Registry Requirements

By using our website or providing your information, you consent to the practices described in this policy.

1. Who We Are

JCQ Group Inc. is a Canadian holding company operating several subsidiaries, divisions, and branded business units across different industries. Some services, communications, and projects may be delivered by these divisions while legally operating under JCQ Group Inc.

All data collected across our divisions, websites, landing pages, and communication channels is governed by this Privacy Policy.

2. Information We Collect

We collect the following categories of information:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Business name

  • Address or location details

  • Project, service, or inquiry information

b. Communication Data

Collected when you contact us or interact with our systems:

  • SMS and email interactions

  • Call logs and voicemails

  • Appointment confirmations and reminders

  • Form submissions

  • Consent records (important for A2P & CASL compliance)

c. Technical & Tracking Data

Collected automatically:

  • IP address

  • Device type

  • Browser and operating system

  • Cookies and tracking identifiers

  • Usage patterns

  • Website analytics

d. Payment Information

If applicable:

  • Billing information

  • Payment confirmations

  • Transaction records

(We do not store credit card numbers—payments are handled by secure third-party processors.)

3. How We Use Your Information

We use your data to:

a. Provide and Improve Services

  • Process inquiries, bookings, or service requests

  • Deliver solutions through our divisions or partners

  • Improve website functionality and customer experience

b. Communications

We may send:

  • Appointment reminders

  • Account or project updates

  • Verification messages

  • Customer support responses

  • Marketing updates (only if you opt-in)

c. Compliance & Record-Keeping

We maintain legally required records for:

  • CASL consent

  • A2P/TCPA compliance

  • Identity verification

  • Billing and service documentation

d. Security & Fraud Prevention

We may analyze data to prevent:

  • Unauthorized access

  • Abuse of communication systems

  • Fraudulent activity

4. How We Store and Protect Your Information

We use industry-standard security measures, including:

  • Data encryption

  • Firewalls

  • Access control systems

  • Secure storage and backups

  • Carrier-grade SMS compliance tools

Only authorized JCQ personnel or contracted service providers may access your data under strict confidentiality.

5. Sharing of Information

We do not sell or rent personal information.

We may share data only with:

a. Subsidiaries & Divisions

Certain services are operated under JCQ Group Inc.’s organizational structure. Data may be shared internally to fulfill your service request.

b. Trusted Third-Party Providers

Including:

  • CRM platforms

  • Email and SMS communication providers

  • Payment processors

  • Appointment scheduling tools

  • Cloud storage services

c. Legal & Regulatory Authorities

We may disclose data when required to:

  • Comply with Canadian or international law

  • Respond to regulatory or carrier audits

  • Assert or defend legal claims

6. Consent for Communication (CASL & A2P Compliant)

By providing your mobile number or email, you give us permission to:

  • Send transactional and service-related messages

  • Send appointment and booking reminders

  • Send verification or authentication messages

  • Send marketing messages if you opt-in

You can withdraw consent at any time.

7. Opt-Out & Unsubscribe Options

SMS:

Reply STOP to opt out of messaging.
Reply HELP for assistance.

Email:

Click Unsubscribe in any email.

Other Requests:

Contact us directly at [email protected].

Opt-out requests are processed immediately as required by CASL and A2P regulations.

8. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance

  • Track analytics and user behavior

  • Personalize experience

You may disable cookies in your browser.

Some features may not function correctly if cookies are disabled.

9. Your Rights Under Canadian Law

You may:

  • Request a copy of your personal data

  • Ask to correct inaccurate information

  • Withdraw marketing consent

  • Request deletion of personal data when applicable

Requests can be submitted to [email protected]

We may require identity verification to protect your information.

10. Data Retention

We retain data only as long as necessary for:

  • Service delivery

  • Regulatory compliance

  • Carrier audit requirements

  • Legal obligations

Marketing consent logs are stored for a minimum period required by CASL and A2P compliance rules.

11. International Data Transfers

Some service providers may store data in the United States or other regions.
All vendors must follow strict privacy and security standards compliant with PIPEDA.

12. Changes to This Privacy Policy

We may update this policy periodically.

The latest version will always be posted on this page with a revised “Last Updated” date.

13. Contact Information

If you have questions about this policy or your data:

JCQ Group Inc.
4879 Bathurst St Unit 303
North York, Toronto, Ontario
M2R 1N4 – Canada

Email: [email protected]

© Copyright 2025 | JCQ Group Inc. • All Rights Reserved.