SMS & Email Consent Policy

JCQ Group Inc.

Last Updated: October 2025

This SMS & Email Consent Policy (“Policy”) explains how JCQ Group Inc. (“JCQ Group,” “we,” “our,” or “us”) collects and manages your messaging consent in accordance with Canadian and international laws, including:

  • A2P 10DLC Requirements (Canada & U.S.)

  • CASL (Canada’s Anti-Spam Legislation)

  • PIPEDA (Canadian Privacy Law)

  • CTIA Messaging Principles & Best Practices

  • TCPA (Telephone Consumer Protection Act – U.S.)

By providing your email address or mobile number and interacting with our messaging programs, you agree to this Policy.

1. Purpose of Messaging

JCQ Group Inc. and its subsidiaries or divisions may contact you by SMS, email, or other digital methods for the following purposes:

a. Service-Related Messaging

  • Appointment confirmations

  • Reminders and scheduling updates

  • Follow-ups

  • Account notifications

  • Project or service updates

b. Verification & Security

  • Identity verification

  • Authentication codes

  • System alerts

c. Customer Support

  • Responses to inquiries

  • Troubleshooting assistance

  • Information requests

d. Optional Marketing (Only if you Opt-In)

  • Promotions

  • Educational content

  • Announcements

  • Offers from JCQ Group divisions

Marketing messages will only be sent if you explicitly opt-in, as required by CASL.

2. Consent to Receive Communications

By providing your mobile number or email address, you confirm that:

  • You consent to receiving communications from JCQ Group Inc.

  • You are the owner or authorized user of the provided contact information

  • You understand that message frequency may vary

  • You understand message and data rates may apply

  • You may withdraw your consent at any time

Consent is documented and stored securely to comply with CASL and carrier requirements.

3. Message Frequency

Message frequency varies depending on activity, such as:

  • Appointment activity

  • Service involvement

  • Account updates

  • Support requests

Typical frequency ranges between 1–4 messages per service interaction, but may vary based on your engagement.

You will not receive marketing unless you opt-in.

4. Opt-Out Instructions

You may stop receiving messages at any time.

SMS Opt-Out

Reply:
STOP – immediately removes you from SMS communications
HELP – provides assistance or support instructions

Eligible keywords recognized by carriers:
STOP, END, CANCEL, UNSUBSCRIBE, QUIT

Email Opt-Out

Click the Unsubscribe link at the bottom of any email.

Direct Request

You may also contact us directly at:
[email protected]

Opt-out requests are processed immediately as required by CASL, CTIA, and A2P regulations.

5. Data Usage & Storage

We may collect and store:

  • Mobile number

  • Email address

  • Opt-in records

  • Consent timestamps

  • Interaction logs

  • Message delivery data

All information is stored securely using industry-standard encryption and security measures.

We keep consent records as required by:

  • CASL

  • CTIA guidelines

  • A2P carrier audits

  • PIPEDA retention standards

6. Information Sharing

We do not sell or rent your information.
We may share data only with:

a. Divisions & Subsidiaries of JCQ Group Inc.

Messaging may be sent by operating units under the JCQ Group holding structure, but always legally under JCQ Group Inc.

b. Trusted Third-Party Providers

Including:

  • SMS carriers

  • CRM platforms

  • Email delivery services

  • Automation tools

All providers must meet privacy, security, and regulatory compliance standards.

c. Legal Requirements

We may disclose information if required to comply with:

  • Canadian law

  • Carrier audits

  • Spam/fraud investigations

7. Carrier & Compliance Disclosure

Carriers are not liable for delayed or undelivered messages.
Delivery depends on:

  • Your mobile carrier

  • Network availability

  • Device compatibility

JCQ Group Inc. adheres to all carrier policies regarding:

  • Opt-in requirements

  • Opt-out commands

  • Transparency

  • Data protection

  • Message content restrictions

8. Eligibility Requirements

By providing your contact information, you confirm that:

  • You are at least 18 years old, OR

  • You have parental/guardian consent

Using messaging services for fraudulent or abusive purposes is strictly prohibited.

9. International Messaging

If you are located outside Canada, you still agree to this Policy.
Cross-border messaging may be transmitted through U.S. carriers for A2P routing and compliance.

Our services are provided “as-is.”

10. Contact Information

If you have questions about this Policy or would like to update your preferences:

JCQ Group Inc.
4879 Bathurst St Unit 303
North York, Toronto, Ontario
M2R 1N4 – Canada

Email: [email protected]

© Copyright 2025 | JCQ Group Inc. • All Rights Reserved.